Original Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. Broadband Deals. Get the Hub ready by connecting the wires. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; A Hub 5 switch that works and settings to match in Networking and WiFi SaturdayRe: No virgin media wall socket. Find me on , Google+, and Linkedin. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. on 15-04-2023 16:54. I am happy to help with this. Not all properties have an internal wall box. Call the Pre-installation and delivery team on 0800 052 1734. Feb 22, 2022. No virgin media wall socket umerarifkhan11. The problem is the Hub is in my Study and the - 4964746. Verify that the white cable is securely connected to the Virgin Media wall socket. We have no intention of using virgin media in the future so it is fine for it to be removed permanently. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). No virgin media wall socket. 0 Kudos. Options. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax. We have a virgin media wall socket with an ethernet port in the wall but no round cable. extend the length of the cable that used to go into the VM wall box by connecting it with an extension cable (are there any good cable-to-cable connectors?) 3. Engineer visit. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Back a step. Networking and WiFiSame thing happened, and on all the wall phone points. But I have no Virgin Media Wall socket in my house. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. A modern (NTE5) BT master socket fits in a normal plug-sized recess in the wall and contains a standard telephone socket directly connected to the incoming BT phone cable and a plug (built into the lid) which connects the house wiring to this. Looks like the cable is possibly there but not connected. self install. Paul_DN. The wall box may be branded with the logos of an old cable TV company (not VM). All the wall. I highly doubt my landlord will allow a virgin coax. Can you fit the Cable con 3. I only found an openreach mastersocket 5c in the flat. Superfast Fibre Plus I am in rented accommo. Speed I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. #12. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Re: No wall socket. 3. Vonage 2nd line. I need an engineer to come out and take a look at the white box they installed on the inside of my property when they installed my services - it’s come away from my living room wall and is hanging off and it needs to be re attached which I can’t do myself - tried calling but I don’t have the time to sit in the long queues. Hi - There only an old type of VM socket which doesn’t fit into what’s provided in the broadband kit. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Customer since 1993. Don't touch it. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. The V6 is tiny. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. Luckily, most newer computers have one already. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Get the Hub ready by connecting the wires. I checked online and Virgin told me that indeed, all I needed to do was order a Quickstart kit and I would be up and running in days! That I didn't even need to book an engin. We would like this to be re-located please into our living room on ground floor. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Plug the cables into the Hub. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. 1 ACCEPTED SOLUTION. Room 1 - install a twin RJ45 socket on the inside wall by the router. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. For into also image of the. If there. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Location. £8p/m extra or included with Gig1 or Volt. we’ve just moved in to our new house. however if there is nothing inside your home then the previous owners may have removed the internal wall box themselves,. Pop them out and see. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Let me know how you get on! Kind regards, SerenaPost a photo of the "wrong" socket please. to be phone lines. The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Vonage 2nd line. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Subscribe to RSS Feed; Mark Topic as New;. 1) remove the attenuator from the existing cable, plug it into back of hub. Inside the External Wall Box – FTTP RFoG Node. VM don't use fibre inside the property. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. just moved in, can see the brown cable coming in from outside but there's no VM socket or Virgin. I was sent the pack as. However the wall socket. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Thank you for your post and welcome to the community. Please help. We have tried plugging it into the only box we found it would fit but no luck. . You can also check for a loose cable as not all properties have a socket. Does anyone know if I buy the virgin self install kit it it will work in my house or would I need to call and engineer round to sort it out. Broadband and phone deals. A master socket is the main socket for the phone line in your home, not an extension socket. Hi, Same problem here. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. I have also checked outside and there is no box either on my property or on my boundary wall. Reply. Virgin Media; My Virgin Media; Shop; Help;. You can also check for a loose cable as not all properties have a socket. I have only got one rectangular shaped white socket (Shown. Forum TeamRe: How to book an engineer. ) Options. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023 I think there’s something missing to the Virgin Media wall socket in my flat. If I ever want to switch to Virgin Media in the future for Internet and TV, what materials do I need so I can prepare installation around the house?24 Jan 2007. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Wall Socket. It should work ok. I was never asked if I had a wall box. Can you help me please. Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. The cable on the right looks like is for a Freeview TV antenna. Stream from Virgin Media. Security matters. Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911Probably for a TV box connection. 0. 168. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. Only now have I realised - 5272490. Sign in . (I did this video to help/guide new engineer as I did not find any for my self when I started. Manage Your Account. If however the socket itself has been removed you will need assistance. . Networking and WiFi. Especially big thanks to the engineer, Mr. I have received my quick start-up kit. In response to goslow. Check outside for the omnibox (brown or grey) and trace the cables to the inside. The coax cable from the study can be used for the other 360 box in the kitchen. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. For more information please visit:is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. 3. From that brown box on the wall trace the cable to the inside. The Openreach sockets do not work for Virgin Media. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Connect a cable from the wakk socket to the power supply, then from the power supply to the SKY RF in and then as I described before. 9. - 5346428. )In this video, I am showing the sta. I'll send you a PM now to book this in. . If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. The one thats on the bottom is the one you need for Virgin. The cable could be hidden within, or behind, furniture. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . ” I did not get a silver terminator cap in my packaging to send back. Best,Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Verify that the white cable is securely connected to the Virgin Media wall socket. Looking for specific info? Customer reviews. It doesn’t look like I can connect to ‘the wall socket’. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. 3) get VM to fit a new box for you. Aug 8, 2011. . Admittedly these will make more sense if you already have a basic. Measuring a compact 230x153x55mm and weighing 1. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Hi there, I have just moved into a new rental property and I was told the previous tenants were using Virgin Media broadband. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. on a domestic hub you look at the values thus. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. We have tried plugging it into the only box we found it would fit but no luck. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Broadband deals; Broadband, TV and phone deals; Broadband and phone deals1 ACCEPTED SOLUTION. Switched On. For a wires-free alternative, you could use a cordless phone setup. 100. Sometimes there is no wall box, just a trailing cable. If I couldn't get the proper wall socket, the internet is not going to be set up su. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Be aware it may complicate things though if you do come to order cable in the future. Entertain me; Broadband Deals. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. The closest I could find was this, which. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media Install - Preparing for engineer (Install socket in specific location) This is a weird post and apologies if this isn't the right place however at somepoint we will be having Virgin Media installed at home and I'm hoping to do a bit of prep-work before hand to make sure it all goes smoothly. VM guy was happy with that and did a nice neat job inside. Most Virgin Media customers will receive a Hub 3 router. 237 global ratings. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. All the cables will go under the floorboards. Sorry to hear of the lack of wall socket on the inside of your property. ThanksThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. on 21-02-2023 19:59. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Security matters. The wall box may be branded with the logos of an old cable TV company (not VM). (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. Get virgin engineer to move the wall socket. However, I do not have any of the specified wall sockets available. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. Sign in . I'm very sorry to hear you don't have a Virgin Media wall socket in the property. This video will show you how to install a Virgin Media extension cable. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. No, any cables within the house can be touched as much as the householder wants to touch them. At least 30Mbps download speeds in every room or £100 one-off credit. Options. Project Lightning is Virgin Media’s latest expansion of their network,. Business, Economics, and Finance. ahhh the rubbish that is CS - you could try this. nothing to do with the outside boxs. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Can you help? - 5401771. I'm currently renovating my living room, including the electrics. Mobile Your Account. Can anyone please help me. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If it is a loose cable only, you will need one of these to connect the Quickstart cable. 1 [or 192. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. on 30-12-2022 13:41. Thanks I have already tried that number, waited about 20mins to get through and they said I needed to speak to pre install and then put me on silent hold and after 5mins the call was ended - not by meThe TV is a digital smart TV with Freeview inside. Directly from Virgin Media, your ISP, the magic of the internet comes into your home through a Virgin Media wall socket. The isolator has a terminator cap (marked below) fitted to the open end. I've got 2 wall sockets that I think are likely. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Entertain me; Broadband Deals. )In this video, I am showing the sta. Their is Virgin media wall socket. 4 out of 5 stars. Virgin will not remove them. Summary of Contents for Virgin Media Virgin TV V6. Damaged Wall socket. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayAn easier option is to just get a female to female F connector, available from B&Q, Amazon and others. ) The hub will be in here too. Excludes. 4 out of 5. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Re: No Wall Socket for Quickstart. Browse Virgin Media Virgin Media Community. Thank you for the tel no. Broadband and TV deals. Armed with this knowledge, homeowners will be able to. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Switched On Families. The second two black cables are from a satellite dish, used by. We need to remove the box inside aswell to decorate. Account - Cable. Sky Satellite will be installed soon for the multi rooms (Quad LNB), downstair and upstairs. 5 metres, through an internal wall, under floorboards for 2 metres, then it goes through an attenuator and a tv/data splitter, and the two cables then run through chasing and to the back of the socket box which is a modular type using two of these(46007). Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdaySolved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Hi, I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. But I have no Virgin Media Wall socket in my - 5339557. How about using a 10m RJ11 to RJ11 telephone cable. We have tried plugging it into the only box we found it would fit but no luck. Tudor. 1. master phone socket. Virgin media wall socket in an unusable place. on 04-08-2022 00:33. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Often made irrelevant by what is already superior protection inside that Virgin Media box - and all other appliances. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. I'm sorry to hear about the missing wall socket. In response to Jonny-M. On the day of activation, connect your new router to the master phone socket. 168. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. My order is p. I have been given other details for the account such as the account number/area code and. Mobile Your Account. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. In response to robertdwhite. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. If you look into the back of your Hub, you'll see a port. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Mobile Your Account. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We would like to show you a description here but the site won’t allow us. The wall box may be branded with the logos of an old cable TV company (not VM). There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Sometimes there is no wall box, just a trailing cable. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. The block box on second picture is an amplifier for terrestrial TV. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. You can also identify a split socket looking at the side. I don't see a virgin media wall socket. Image below of the Virgin Media PSU Plug that connects to the coax. Browse Virgin Media Virgin Media Community. Search ISP News. When the outside cable had been done and left with loose cable outside, I drilled the hole myself and fed the cable through. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Dave. #4. . 1 ACCEPTED SOLUTION. I wanted. in Networking and WiFi Sunday; No Virgin Media Wall socket . . My Virgin Media App. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. on 04-02-2023 11:17. The box and cables may have been removed by the previous occupiers. - 5156775. If it’s damaged, it could. Many thanks Krysia - 4353656 - 2. In the worst case that might be compensation to a neighbour for their loss of service. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm a Very Insightful Person, I'm here to share knowledge, I don't. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Thank you for your post. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. Need Virgin Wall Socket - require "written confirmation" of what it entails. on 12-01-2023 10:45. Not all properties have a socket, just a cable. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. You need to go outside and locate the brown or grey omnibox on the wall. 4. Hi, I just received my hub. Sign in . TV box - 15 mins. 2. There must have been a previous installation or you would not have been offered a self install. Broadband. Plug the cables into the Hub. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Account - Mobile. Finally, they'll complete the setup to make sure it's all working. Home Phone. Very Insightful Person. . These are designed to push over the screw thread on the socket. Virgin Media: TiVo® service. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Networking and WiFi. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I'm very sorry for any issues you've had in speaking with the team. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThe steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. In the UK, one is rarely seen in 20 years. Just had the Hub 3 delivered for Quickstart. Virgin no longer supplies FM Radio service via its cable so you won't be able to get that (assuming you wanted it) even though one of the terminals on the main box is labelled 'FM'. on 27-01-2023 17:22. 1 Kudo. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. Virgin Media; My Virgin Media; Shop; Help;. Let me know how you get on! Kind regards, Serena Post a photo of the "wrong" socket please. It should be free of charge. I was told when purchasing the broadband package that fi.